FAQ
FREE SHIPPING
When you spend over $100 USD on the website (before shipping) we offer free standard shipping. This does not include Express shipping.
How long does my order take to ship out and arrive?
From the date you place your order, we try our best to send out orders daily, meaning your order should ship within 1-3 days of the order placed.
Depending on where you are located in the US, it usually takes up to 5 days to arrive.
Where's my package?
With all orders placed, a tracking number will be attached with your product. Don't worry, it's on its way to your home. If you didn't get your order, please write to us: CONTACT
What is your return policy?
We work hard to offer the best possible service and want to be sure that you are taken care of in any event, we will work our best to reach a solution.
If you are not happy with your order for whatever reason, we'll be happy to offer you a refund within 14 days of its arrival to you, please return it to us (at your own cost) to our location at:
5600 NE 89th ave, Vancouver, WA 98662
Once the returned parcel has arrived at our shop we will issue an exchange/refund depending on your request minus the cost of shipping. We do not offer refunds on orders older than 14 days (from the date of arrival to you). We always recommend getting a tracking number and insurance for all returned parcels as we are not responsible for any lost or damaged returned parcels.
Please note: the customer is responsible to cover all shipping costs for exchanges and refunds unless the item has arrived faulty.
If you have any further questions, please email us at zach@ashestobeautynw.com
Help! I ordered the wrong size/color by accident and need to change it!
No worries, we can get you taken care of! Our system doesn’t allow edits to processed orders, so if you just put through your order and decided that the size / colour etc. is not the one you were after, simply place a new order with the correct one and send us an email: CONTACT to refund your previous order; please include your order no. and product you are discarding and we'll get the old order refunded immediately.
I'm buying this as a gift, can you write a personalized note?
Absolutely! Just send us a separate email: CONTACT with your order no. and what you would like for us to write for the note.
Do you offer wholesale?
Yes! Ashes to Beauty earrings are available for wholesale purchasing. You can be proud to offer our ethically-made earrings at your boutique, salon or store. Wholesale discounts available. See here for more details.